My Booking

We are a COVID secure business and will make sure your stay with us is as safe as possible.

Pre-Arrival

Pre-Arrival

We will send a pre-arrival email 5 days before your stay outlining the most up to date restrictions:


Please give us an expected arrival time and try to arrive within 30 minutes of this if possible.
Most of the local pubs and restaurants will need you to pre-book for meals and drinks.
More info on places to eat and drink can be found at
Evening meals can be ordered at Gable Lodge prior to arrival.

If you feel ill on the day you are due to arrive DO NOT CHECK IN but PLEASE LET US KNOW as soon as possible and before 9pm. 
We will be able to rearrange your stay for another time or you can cancel the booking.
If you are taken ill while staying with us you must LET US KNOW IMMEDIATELY and then follow all current GOV.UK guidance.


Arrival

Guest arrival times will be spread out and occupancy reduced by 33%

Guests will be welcomed at the front door, we will then stand back and allow you to come into the hall
Hand sanitiser is available in the hall
If help with luggage is needed please leave this in the hall for us to carry to your room
The lounge is currently being used as a second dining room, all books, maps, games etc will not be available for use by guests
The leaflets in the hall may be taken but please do not return them to the holder

Cleaning

We will clean 1 room at a time and wash our hands/change cleaning cloths between rooms

We will not enter a bedroom to clean if guests are in the room
Extra care with cleaning will involve wiping all touch points such as light switches, door handles etc with a bleach based cleaner
The tea, coffees etc will all be replaced fully between guests
Bedroom windows will be opened during cleaning. Please advise us if you do not want your window left open
All crockery in the room will be washed in the dishwasher

Breakfast

There will be 3 tables in the dining room and 3 tables in the guest lounge. They will be over 1 metre apart

Each room will have its own numbered table
Most breakfast items will be ordered from the table
There will be no shared items such as ketchup or marmalade
Guests will be asked to move dirty pots to the end of the table, but these will not be removed from the table until the end of breakfast service
We will open widows for ventilation during the meal (weather permitting)
After the meal all touch points such as tables, chairs,mats etc will be wiped with a bleach based cleaner

Evening Meals and Bar

Evening meal choices must be ordered at breakfast

Guests will have their evening meal at the same table they used for breakfast
All guidance for breakfast will also apply to evening meals
Drinks may be ordered but must be taken at the table, in your room or outside.

Illness

If you feel ill on the day you are due to arrive DO NOT CHECK IN but PLEASE LET US KNOW as soon as possible and before 9pm. 
We will be able to rearrange your stay for another.
If you are taken ill while staying with us you must LET US KNOW IMMEDIATELY and then follow all current GOV.UK guidance. If guests have to extend their stay due to being unable to travel home they will be charged the normal tariff for any extra days.

Departure

Payment online is preferred but card payment will still be available

The card payment will be taken with social distancing and all touch points will be wiped with a bleach based cleaner between guests

 
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